#047 Apple GSX Cases ID Info

Description
  • ENTER THE CASE ID NUMBER NOT IMEI/SN

  • EXAMPLE 1015675889984

  • Case ID: 10156758XXXXX

    Title: activation lock request

    Type: TECH

    Source: CAS

    Customer Country: USA

    Origin: ILOG

    Customer First Name: Kh***d

    Customer Last Name: Al***ti

    Product Serial: FFMXTXX0KPH3

    Issue Code: ICL0147

    Last Modified: 16386501118678

    Last Modified By: 2700111870

    Created: 1638641118046

    Created By: 999999999999996

    Customer Region: AMERICAS

    Status: RESOL

    Domain: AC

    Owner: 999999999999996

    Id: 50

    Title: activation lock request

    Owner: 999999999999996

    Type: INCCL

    Created By: 2700111870

    Created: 1638650111680

    Last Modified: 1638650111680

    Last Modified By: 2700911870

    Summary: PROBING

    Which version of iOS?: Version unknown

    What device is the customer calling about?: iPhone

    CONFIGURATION

    Additional Note: ISSUE SYNOPSIS:

    -activation lock request status


    PREVIOUS STEPS:

    -no contact within the last 30 days


    CURRENT STEPS:

    -customer provided a case ID however, it’s associated with a different apple id and name.

    -customer is not able to confirm the information for that case ID

    -shared HT201441 and asked customer to submit all the attachments he sent on the website to start a request

    -but customer is insisting to continue with the case Id

    -advised customer to confirm the information first and chat back for assistance


    NEXT STEPS:

    - if customer chats back, assist with activation lock request


    PHONE #

    CALLER EMAIL - alk****297@gmail.com

    AFFECTED PRODUCT: iCloud

    Find My [Device]

    Activation Lock issue

    * Alyssa Aubrey* Manalili* Tier 1 Continuity+ Business Chat* Majorel_Clark* Stephen Francis Florendo Lansangan *

    Issue Code: ICL0147

    Email: alk****297@gmail.com

    Id: 30

    Title: "Your account has been disabled in the App Store and iTunes" alert

    Owner: 999999999999996

    Type: OCC

    Created By: 999999999999996

    Created: 1638647118046

    Last Modified: 1638611678046

    Last Modified By: 999999999999996

    Summary: CUSTOMER: Kh****d A****kati


    PRODUCT: Apple ID

    SYMPTOM:

    • Disabled Apple ID

    • "Your account has been disabled in the App Store and iTunes" alert


    SOLUTION: Chat

    * Khalid AlMokati * Customer (YE) * Contact Apple Support (en_FR) *

    First Name: Kh****d

    Last Name: A****kati

    Email: alk****297@gmail.com

    Super Group: SG006

    Group: SG006

    Family Class: PFC6003

    Symptom: 23362

    Family: PGF63005

    Category: SC0245

    Origin: OCC

    Solution Offered: C2CH

    100-logo-home

Information

Delivery time: Instant

Bulk orders allowed: No

Order type: Custom

Service type: Server

Submit to verify allowed: No

Cancellation allowed: No

Order processing: API

Price
$2.10

To place an order, go to the "Place an order"