#047 Apple GSX Cases ID Info |Case ID|

Описание
  • Id: 1015675889984
  • Title: activation lock request
  • Type: TECH
  • Source: CAS
  • Customer Country: USA
  • Origin: ILOG
  • Customer First Name: Kh***d
  • Customer Last Name: Al***ti
  • Product Serial: FFMXTXX0KPH3
  • Issue Code: ICL0147
  • Last Modified: 16386501118678
  • Last Modified By: 2700111870
  • Created: 1638641118046
  • Created By: 999999999999996
  • Customer Region: AMERICAS
  • Status: RESOL
  • Domain: AC
  • Owner: 999999999999996
  • Id: 50
  • Title: activation lock request
  • Owner: 999999999999996
  • Type: INCCL
  • Created By: 2700111870
  • Created: 1638650111680
  • Last Modified: 1638650111680
  • Last Modified By: 2700911870
  • Summary: PROBING
  • Which version of iOS?: Version unknown
  • What device is the customer calling about?: iPhone
  • CONFIGURATION
  • Additional Note: ISSUE SYNOPSIS:
  • -activation lock request status

  • PREVIOUS STEPS:
  • -no contact within the last 30 days
  • CURRENT STEPS:
  • -customer provided a case ID however, it’s associated with a different apple id and name.
  • -customer is not able to confirm the information for that case ID
  • -shared HT201441 and asked customer to submit all the attachments he sent on the website to start a request
  • -but customer is insisting to continue with the case Id
  • -advised customer to confirm the information first and chat back for assistance
  • NEXT STEPS:
  • - if customer chats back, assist with activation lock request
  • PHONE #
  • CALLER EMAIL - alk****297@gmail.com
  • AFFECTED PRODUCT: iCloud
  • Find My [Device]
  • Activation Lock issue
  • * Alyssa Aubrey* Manalili* Tier 1 Continuity+ Business Chat* Majorel_Clark* Stephen Francis Florendo Lansangan *
  • Issue Code: ICL0147
  • Email: alk****297@gmail.com
  • Id: 30
  • Title: "Your account has been disabled in the App Store and iTunes" alert
  • Owner: 999999999999996
  • Type: OCC
  • Created By: 999999999999996
  • Created: 1638647118046
  • Last Modified: 1638611678046
  • Last Modified By: 999999999999996
  • Summary: CUSTOMER: Kh****d A****kati

  • PRODUCT: Apple ID

  • SYMPTOM:
  • • Disabled Apple ID
  • • "Your account has been disabled in the App Store and iTunes" alert

  • SOLUTION: Chat

  • * Khalid AlMokati * Customer (YE) * Contact Apple Support (en_FR) *
  • First Name: Kh****d
  • Last Name: A****kati
  • Email: alk****297@gmail.com
  • Super Group: SG006
  • Group: SG006
  • Family Class: PFC6003
  • Symptom: 23362
  • Family: PGF63005
  • Category: SC0245
  • Origin: OCC
  • Solution Offered: C2CH
Информация

Срок поставки: Моментально

Оптовые заказы разрешены: Да

Тип заказа: Кастомный

Тип обслуживания: Сервер

Проверка результата: Нет

Отмена разрешена: Нет

Обработка заказов: API